Charisma Collection is a very efficient solution of debt collection from customers, managing processes of solving legal files and repossession and any re-marketing activity - reselling, renting, refinancing. The application manages in an optimum way and with priority the efforts of debt collection in simple, but concrete steps: identifies debtors, creates delinquency tickets, manages debtor accounts, tracks and completes the collection process.
Benefits and characteristics:
- Reduces analysis time and increases efficiency of debt collectors;
- Includes an effective ticketing system for identifying debtors, grouping them based on the level of delinquency and creating delinquency tickets.
- Automates the collection processes by closing and opening delinquency tickets based on the occurrence of payments into the system and closing the invoices
- Tracks the activity flows associated with the current accounts, as well as the access to the entire history of past collection processes, such as current status, completed steps, future step, debt amount, account owner or days past due.
- Optimizes collection operations and reduces internal costs
- Eliminates manual work, both expensive and time consuming, needed for managing invoices and communication with customers with debts.
- Allows definition, customization and management of money collection strategies by means of notification of customers and setting terms to react to such notifications and cover due debts (e.g. text message – 1 day, phone call – 5 days, letter – 10 days).
- Reduces customers' debts, optimizes profit and improves cash flow
- Structured debt collection process, based on the specific of each organization.
- Decreases the value of DSO (Days Sales Outstanding) indicator by decreasing the average number of days required to turn debts into cash.
- Generates a fast return on investment due to low costs of use and quick implementation
20% increase in the productivity of the collection division by using Charisma Collection
TotalSoft understood both our business needs, as well as internal processes, leading thus to a reduced implementation time. The integration of Microsoft Dynamics CRM and Charisma ERP was flexible enough to cover all requirements defined by us.
- Ştefan Pată
Responsabil Direcţia Risc
A 33% increase in unpaid invoices collection using Charisma Collection
The overdue invoice collection has increased by 33% compared to the period before the software implementation, mostly due to the process automation and the payment reminder notices sent at specific time intervals.
- Andreea Flangea