CRM - Ticketing

The solution is designed for Help Desk activity and provides users with information about customers and their activity. Requests are managed and the work flow provides allocation of the request to the most appropriate person to solve it. It reduces operational costs and increases customer retention.
 
Benefits: 
Intelligent account management
Compresses several steps in a single ticket: from accepting a ticket to allocating appropriate persons for the completion of the project. Measures performance of teams, departments and team members. Imports and exports Excel files in real time.
 
Establishes processes
Saves time and money by allocating resources to the appropriate teams depending on the type of request. Automatic allocation to certain agents or teams. Defines roles automatically. 
 
Measures the effectiveness of employees
The system includes reports that measure productivity of the team members as well as the solving time of each request / type or requests that require the involvement of the manager.
 
Quick response to customers' requests
Ensures quick response to customer requests through fast access to data. Quick transfer between channels, depending on customer's preference. Customized visualization of data and dashboards.
 
Increases cross-sell opportunities
It represents an opportunity to promote new products and services that can meet customer's requirements.
 
It provides access to information at the right time.
Uses automated templates to respond to the requirements received. Delivers consistent responses and lower training costs.

Clients CRM - Ticketing

Orange

Orange

OMV

OMV