Charisma ERP & Medical Software at Regina Maria
Charisma Medical Software is a versatile software that can be customized for each laboratory in part, can be configured as needed and, very importantly, has a very high speed.”
Andreea Alexandru, Chief Laboratory Physician, Regina Maria, Bucharest
Regina Maria, the largest private healthcare network in Romania, outstands on the Romanian market due to its high quality medical services and impressive number of health facilities through which it addresses more than 165,000 subscribers and the general public. In mid 2012, Regina Maria meant: 18 proprietary clinics, 6 hospitals, 3 maternity hospitals, 3 medical campuses, 5 imaging centers, a stem cell bank and over 130 partner clinics.
The activity of the concern is supported by national clinic laboratories (in Bucharest, Brasov, Constanta and Bacau), which ensure both emergency medical tests and investigations required by hospitals, as well as regular tests coming from other units.
The laboratory network insures a vast range of investigations, varying from the usual set to advanced diagnostics, providing over 1.300 types of medical tests.
The laboratory in Bucharest was quite young, having only two years of activity. It was set up as a result of the concern’s need for faster and accurate laboratory services. The laboratory provides emergency medical tests requeste by the hospital, but it also takes care of medical tests requested by other clinics or external partners (clinics lacking laboratories, specialists in other locations, family doctors or individual clinics).
Urgent analyses are delivered in a much shorter time than the one agreed by industry standards (only 2 hours). “When the analysis is complete, the analyzer automatically sends the results in Charisma where they are validated by the technician and the doctor, and within in seconds, they become available for the hospital and clinics doctors.”
Doctors’ activity is supported by the possibility to check partial results. “There are cases where some analyzes require less time to be processed by the analyzer and at the same time, they are very urgent. In this situation, Charisma provides the possibility to view only the partial results, as they are completed.”
By integrating analyzers with Charisma, human errors were eliminated “The analyzer reads the barcode on every tube, analyzes samples and provides the results in Charisma, always with a reference barcode. Thus, we have largely eliminated human intervention and, therefore, any contamination of samples or alteration of test results.”
By integrating the activity with Charisma ERP the financial-accounting processes have been improved “We streamlined the activity of the laboratory personnel, by eliminating redundant tasks and reducing expenses at medical unit level.”
The delivery time of the medical tests results decreased significantly “Of the 6,000 minimum daily analysis performed by Charisma, 20% must be delivered urgently, within 2 hours, and nearly 80% until the next day. There is a very, very small percentage that is delivered in a longer period of time; this happens only to make efficient use of reagents and maintain the cost analysis to an accessible value.”
- Information accuracy, by double checking of the medical tests results (by the system and the laboratory specialist) “A doctor validates a list of 150 entries/records in 30-45 min, about 4-5 records/sheets per minute. This is largely due to Charisma that gives us the information automatically.”
Case study revised in 2012.