Charisma HCM is a software solution developed by people for people. I believe the technical support and teamwork invested by TotalSoft in this project, add great value to the system and enhance its performance”
Gianina Maria Nița, Payroll & Personnel Manager
Founded in 1995, Mega Image is the largest supermarket chain in Romania, with a network comprising, in late May 2012, 136 stores. Mega Image is part of Delhaize Group, the international retailer founded in 1867 in Belgium, which currently operates on three continents.
Managing over 4790 employees, divided into a large number of categories of activity, is currently achieved by a HR department divided into two divisions: payroll & personnel administration and organizational development (covering the recruitment, integration, training, communication and evaluation areas), that is a team of 40 people. The HR department’s activity is complex and demanding, and turns out quite difficult to manage all types of people, numerous requirements to respond, provide support, to relate with the employees and keep them in a state of satisfaction.
The accelerated expansion and the necessity to obtain a 100% correctly completed timesheet to get a salary calculation free of errors, led to the need for the automation of the two activities. It was decided to implement an integrated HR &Payroll application to remove the tremendous human effort and create benefits for both the company and employees.
“Following the implementation of the access timesheet application with fingerprint terminals, we are now benefiting from accurate and real-time data, even if the working hours of the employees vary from one location to another. The management of the company can manage and identify situations of poor performance or justified overtime, who are sure they are assessed and paid according to the hours worked.”
The access-time tracking application has also solved the question to the control of state authorities. The application generates reports of daily attendance, regardless of the geographic area in which the branch is located.
The automation of the certificate issuance reduced drastically the time and resources allocated to this activity. The issued certificate requests are transmitted to stores by the HR department via email, while the certificates are issued immediately by the system and sent to employees via couriers.
“At first I had a concern with the banks' reluctance to accept other formats than their own, but I took the risk because the time for completing each certificate was huge. Now, the entire data is automatically retrieved from various modules of Charisma and the issued certificate may be sent immediately to the employee.”
Finally, Ms. Nita Gianina summarizes Mega Image’s partnership with TotalSoft by drawing a parallel between the experience of several key HR people in Romania and hers:
“Working with TotalSoft provides comfort and confidence that in case of any difficult situation I have a partner who supports me and gives me the necessary help to solve problems well and timely. I give you two examples: the submission of the compulsory fiscal records – to me TotalSoft is the equivalent of a Swiss watch; the submission of 112 Statements, which were a source of huge concern for any HR professional in this country – Charisma gave me no fear.”
Case study revised in 2012.