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Utilities
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Dominated by the de-regulation of the market and by the privatizations in the energy sector, the utilities sector is an extremely fragmented business environment, that needs software solutions with high scalability and great configuration capabilities. The companies operating in this sector tend to have relative small initial investments and low operational costs. In comparison to other business fields, the staff is less interested in managing information systems, and the management is not so focused on supporting software implementations or solid business processes. In addition to these difficulties come the heterogeneous, not completely integrated systems, which burden the data consolidation process, especially when it comes to multiple sites.
All these difficulties mean as many challenges, which Charisma managed to successfully solve during more than 10 years of presence within the most powerful companies operating in this field. Moreover, in order to provide end-to-end solutions to its customers, Charisma endows its products with a wide range of IT services: consulting, project management, software development, system and operational support integration, training and instruction.
The leaders of the utilities sector use Charisma Business Suite
Find out how we supported the success of the most powerful utilities companies in Romania.
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"The deadline for bringing the platform into service together with the Web portal being only of two months seemed to be something very ambitious, if not impossible in the beginning. However, Rompetrol and TotalSoft teams together managed to complete the analysis, implementation, testing and delivering the platform/portal on time", Daniel Puiu, IT Project Manager Rompetrol S.A. |
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"We have a lot of bonuses, payroll grades are agreed under negotiations with the unions, and people get some work specific compensations - toxicity compensation, bonuses for working Saturdays and Sundays. Charisma is flexible, easy to adapt and complex at the same time. Not least, there has been a very good and very direct collaboration with the management of the company", Luminiţa Baicu, Chief Financial Officer - REBU |
Solutions dedicated to the utilities sector
Project management solution
TotalSoft, as Oracle Partner for Primavera, has now a market share of 90% within Project Management application field. Primavera is the world leader in project and portfolio management solutions, with more than 26 years of experience on the international market. At the moment, Primavera solution is implemented in more than 76,000 companies in more than 80 countries, with more than 500,000 users. The value of the projects ran with Primavera so far exceeds USD 6 trillion.
ERP solution
Charisma ERP integrates institution resource management by automating accounting processes, the depreciation of fixed assets on multiple reference systems, by tracking budgets by recording sale and acquisition invoices entered by companies operating in public or private sector, regardless of their size or complexity. The solution provides parallel management of institution sites (central and local) and allows simultaneous tracking of multiple accounting systems.
Charisma ERP is a powerful and complex tool for monitoring the existing and future cash flows within an utilities institution, as a whole or by subunits.
CRM solution
Developed on the MS Dynamics CRM platform, TotalSoft offers you an innovative, affordable solution for the management of the relationships with customers, which provides quick installation, without business interruption. The user friendly interface, the flexibility and ease of customization required for meeting the utilities sector specific needs make TotalSoft solution one of the most attractive CRM solutions on the Romanian market.
In addition, our consultants can help you "listen better to customers' needs, understand these needs and proactively respond to them by developing and enhancing processes and practices among all the employees who interact with the customers. By increasing the agility in a more and more competitive market, you can respond easier to customers' needs, encompassing your services with a professional attitude.
With the help of this solution, your institution will radically improve its efficiency. Monitoring the employees' activity, assessing the efficiency of investments, adopting and developing internal, client-oriented processes and practices, understanding costumer' needs and using a single voice in your relationship with them – will help your institution to become a modern, agile, customer-oriented organization.
We offer you the support you need for empowering your employees with a modern, robust and innovative business tool, and to develop your institution in a healthy way.
Mobile sales force automation
Charisma Mobile SFA includes a full set of tools for the automation, simplification and management of all information needed for the sales process. This set of tools provides transparency for the sales teams activity, their load or activity bottlenecks. It also helps you in generating realistic sales estimations, based on your own sales cycle and the account step in the sales pipeline.
Most important, in case the sales teams are equipped with mobile devices, the sales process can be tracked in real-time by the management, and the field agents can access the critical information available in the database at any time. Thus, you can maximize the use of sales resources and increase the operational activity efficiency, with a positive impact upon the organization profit.
Document management solution
Charisma Document Management is an integrated solution based on the latest MS Office SharePoint Server 2007 technology. This technology enables local access to documents, offline access to document libraries, support for different content types, the possibility to adapt new development policies, as well as an increased capability to integrate the workflow and the possibility to view as a tree structure.
By implementing the document management solution, you have the possibility to create public or private areas, grant access rights based on various hierarchy levels, implement your company specific document workflows, centralize document history and their traceability, or you have the possibility to build great graphical representations, tailored to image specific and strategy you want.
Human resource management
Charisma HCM is an integrated software solution package, dedicated to human resource management, personnel cost management and human capital development investments. The solution provides the management of the employees and their positions in the hierarchy, the parameterization and implementation of payroll calculation, salary types, benefits, sick leaves, holidays, withholdings, as well as generation of payroll budgets, submission of files to the Working Inspectorates and statements to the State budget, performance assessments, competence tracking and development, trainings management and many more.
Charisma HCM is one of the most advanced software solution for human resource management in Romania, including over 10 years of experience in various market verticals. Charisma HCM solution supports over 10% of the active workforce in Romania.
Debt collection solution
Charisma Collection brings the advantage of a complete, standalone software product, which can perfectly work integrated with all the other solutions dedicated to the utilities sector, developed by TotalSoft. Charisma Collection manages the collection of debts from different customers, legal files resolution processes and repossession, as well as any remarketing activity - reselling, renting, refinancing.
Business intelligence solution
The Business intelligence solution dedicated to the utilities sector supports the decisional process, by providing information and statistics comparisons based on specific financial indicators for utilities companies. The solution maximizes the profit of this type of company, with the aid of a complete set of analysis tools (scorecard, analytic grid, analytic chart, reports and configurable dashboards).
Self-service solutions
The role of self-service solutions is to increase the transparency and loyalty of all the partners of an institution – customers, suppliers, distributors, employees. The self-service solution designed by TotalSoft especially for the utilities sector significantly reduces costs and operational load, both for the institution and for its business partners, with the help of a Web platform providing back-office information (invoice statements, payments, returns) and with the aid of the online payment capabilities, e-mail or SMS notifications, or quick printing of interest documents.
Cost control solution
Charisma Cost Control decreases the financial risk by controlling the expense budgets and by tracking approval workflows for expenses according to the determined budgets. The solution monitors the acquisition processes (RFP, RFQ, offer bids), increases the efficiency of the offering and ordering process and improves the capitalization capabilities of the utilities institutions' opportunities. Moreover, Charisma Cost Control provides the management of the provider invoices' approval, as well as the history of the contractual relationships with business partners.
Intranet
Charisma Intranet is an advanced technical solution, based on MS Office SharePoint Server 2007 technology, which provides a collaborative environment for the employees. The solution allows the exchange of professional or personal information by means of forums and blogs, significantly contributing to the development of a healthy, professional internal culture, where the critical information is only a few clicks away.
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Discover the most accesible and intuitive business solutionTestimonials
- "... Charisma was easy to use, to set up, especially on the reporting side; it is a local application, suitable for the Romanian market. It is flexible, easy to adapt and yet complex. Last but not least, there has been a very good and very direct collaboration with the management of the company ..."
- Luminiţa Baicu,
Chief Financial Officer
Rebu