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The leaders of the retail sector use Charisma Business Suite
Find out how Charisma Business Suite supported the success of the most powerful retailers in Romania.

"The most visible result so far is that my team doesn't need to work overtime anymore. Actually, the number of working hours has dropped 25%, while also bringing lower salary costs. No position was eliminated, we only came back to normal instead" - said Vlad GraĊ£ian, IT Manager Germanos.


 "Charisma is a flexible, easy to use program; it can provide any information in real time and can generate any report extremely easy and fast" - said Ana Dumitru, HR Manager.



After a long communism period, the Romanians have quickly embraced the Western lifestyle. They have become demanding consumers and they are cautious with what they are buying. This determines the product offer diversification, which is becoming more and more attractive. On the other hand, the peak of retail deals with a few radical changes in comparison to previous years: installation costs have rapidly increased, land prices change every year making difficult long term financial forecasts, and the local retailers are more and more like the ones in Western Europe under the pressure of big international brands (Coca-Cola, Henkel), which become partners of the big retailers.

The business becomes so complex and diversified that maintaining margins under control, reducing the operational costs, improving the staff's efficiency, as well as increasing customers' loyalty through complex communication programs is impossible without integrated software systems. As part of the strategy of positioning as a leader in providing information systems for the retail sector, Charisma has developed in the 10 years of presence in this segment a complete, perfectly integrated software solution package, covering all the critical processes of a retailer, regardless of its size or complexity.

In order to provide end-to-end solutions to its customers, Charisma endows its products with a wide range of IT services: consulting, project management, customized software development, system integration, operational support and trainings.

Request a detailed presentation of our retail solutions by filling in the form on this page: www.charisma.ro/charisma-retail/.


Solutions dedicated to retailers

ERP solution

Charisma ERP integrates institution resource management by automating accounting processes, the depreciation of fixed assets on multiple reference systems, by tracking budgets by recording sale and acquisition invoices entered by companies operating in public or private sector, regardless of their size or complexity. The solution provides parallel management of institution sites (central and local) and allows simultaneous tracking of multiple accounting systems.

Charisma ERP is a powerful and complex tool for monitoring the existing and future cash flows within a retail company, as a whole or by subunits.


Solution dedicate to the retail field
The Charisma Retail module is the most complex and popular POS (Point of Sale) solution in Romania, especially because of the flexibility in rapid covering each operational requirement of a point of sale. The solution allows product sales optimization by different ways (cash or/and credit card/gift vouchers/value tickets by EFT POS), being designed for the easy management of the sales documents and financial instruments, occurring in the direct relationship between the store and the end consumer.


CRM solution
Developed on the MS Dynamics CRM platform, TotalSoft offers you an innovative, affordable solution for the management of the relationships with customers, which provides quick installation, without business interruption. The user friendly interface, the flexibility and ease of customization required for meeting the retail sector specific needs make TotalSoft solution one of the most attractive CRM solutions on the Romanian market.

In addition, our consultants can help you "listen better to customers' needs, understand these needs and proactively respond to them by developing and enhancing processes and practices among all the employees who interact with the customers. By increasing the agility in a more and more competitive market, you can respond easier to customers' needs, encompassing your services with a professional attitude.

With the help of this solution, your institution will radically improve its efficiency. Monitoring the employees' activity, assessing the efficiency of investments, adopting and developing internal, client-oriented processes and practices, understanding costumer' needs and using a single voice in your relationship with them – will help your institution to become a modern, agile, customer-oriented organization.

We offer you the support you need for empowering your employees with a modern, robust and innovative business tool, and to develop your company in a healthy way.


Mobile sales force automation
Charisma Mobile SFA includes a full set of tools for the automation, simplification and management of all information needed for the sales process. This set of tools provides transparency for the sales teams activity, their load or activity bottlenecks. It also helps you in generating realistic sales estimations, based on your own sales cycle and the account step in the sales pipeline.

Most important, in case the sales teams are equipped with mobile devices, the sales process can be tracked in real-time by the management, and the field agents can access the critical information available in the database at any time. Thus, you can maximize the use of sales resources and increase the operational activity efficiency, with a positive impact upon the organization profit.


Document management solution
Charisma Document Management is an integrated solution based on the latest MS Office SharePoint Server 2007 technology. This technology enables local access to documents, offline access to  document libraries, support for different content types, the possibility to adapt new development policies, as well as an increased capability to integrate the workflow and the possibility to view as a tree structure.

By implementing the document management solution, you have the possibility to create public or private areas, grant access rights based on various hierarchy levels, implement your company specific document workflows, centralize document history and their traceability, or you have the possibility to build great graphical representations, tailored to image specific and strategy you want.


Human resource management
Charisma HCM is an integrated software solution package, dedicated to human resource management, personnel cost management and human capital development investments. The solution provides the management of the employees and their positions in the hierarchy, the parameterization and implementation of payroll calculation, salary types, benefits, sick leaves, holidays, withholdings, as well as generation of payroll budgets, submission of files to the Working Inspectorates and statements to the State budget, performance assessments, competence tracking and development, trainings management and many more.

Charisma HCM is one of the most advanced software solution for human resource management in Romania, including over 10 years of experience in various market verticals. Charisma HCM solution supports over 10% of the active workforce in Romania.


Business intelligence solution
The Business intelligence solution dedicated to the retail sector supports the decisional process, by providing information and statistics comparisons based on specific financial indicators of a retail company. The solution maximizes the profit of institutions of any size, with the aid of a complete set of analysis tools (scorecard, analytic grid, analytic chart, reports and configurable dashboards).


Self-service solutions
The role of self-service solutions is to increase the transparency and loyalty of all the partners of an institution – customers, suppliers, distributors, employees. The self-service solution designed by TotalSoft especially for the retail sector significantly reduces costs and operational load, both for the institution and for its business partners, with the help of a Web platform providing back-office information (invoice statements, payments, returns) and with the aid of the online payment capabilities, e-mail or SMS notifications, or quick printing of interest documents.


Cost control solution
Charisma Cost Control decreases the financial risk by controlling the expense budgets and by tracking approval workflows for expenses according to the determined budgets. The solution monitors the acquisition processes (RFP, RFQ, offer bids), increases the efficiency of the offering and ordering process and improves the capitalization capabilities of the retail companies' opportunities.  Moreover, Charisma Cost Control provides the management of the provider invoices' approval, as well as the history of the contractual relationships with business partners.


Online commerce solution - eShop
e-Shop is a Web portal providing advanced electronic commerce functionalities. Through this portal, the customers can post different order types, and the administrator can add new products and services. The solution includes the possibility of selling products and services based on loyalty points, provides advanced search functions, display filters, stock availability alarms, displaying the most bought products or the products viewed by the buyer, all being displayed on a professional design, adapted to each distributor' needs.


Charisma Intranet is an advanced technical solution, based on MS Office SharePoint Server 2007 technology, which provides a collaborative environment for the employees. The solution allows the exchange of professional or personal information by means of forums and blogs, significantly contributing to the development of a healthy, professional internal culture, where the critical information is only a few clicks away.


Contract management solution
Charisma Portfolio Management is a complete product, dedicated to companies of any size, especially designed for managing own works/projects/contracts. Portfolio Management perfectly manages all the entities and activities within the company, from tendering, negotiation, signing, tracking, execution, changing to completion. Being perfectly integrated with Charisma ERP, the module brings the benefit of eliminating the risks, increasing profitability and efficiency of the contracting process of customers, suppliers or business partners. 

Project management solution
TotalSoft, as Oracle Partner for Primavera, has now a market share of 90% within Project Management application field. Primavera is the world leader in project and portfolio management solutions, with more than 26 years of experience on the international market. At the moment, Primavera solution is implemented in more than 76,000 companies in more than 80 countries, with more than 500,000 users. The value of the projects ran with Primavera so far exceeds USD 6 trillion. 



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"... Charisma ERP solution was the last seen and at that time we already knew what facilities should provide a true ERP solution. What convinced us? During the solution presentation we began sentences and TotalSoft team completed them – this was the chemistry necessary for a successful relationship. ..."
Cristian Pop,
President & CEO
Charisma ERP streamlines Pet Product's activity
"... Charisma ERP answered all the selection criteria and was chosen as the right solution to manage the activity. TotalSoft had already completed projects in the press distribution area so it was aware of the problems that Amo Press had to face. ..."

AMO Press Group and AMO Press Retail
"... Charisma ERP solution was the last seen and at that time we already knew what facilities should provide a true ERP solution. What convinced us? During the solution presentation we began sentences and TotalSoft team completed them – this was the chemistry necessary for a successful relationship. ..."
Cristian Pop,
President & CEO
Charisma ERP streamlines Pet Product's activity
"... We chose TotalSoft for a pilot project, being convinced that the Romanian mind could build an integrated and efficient IT solution. Beyond the technology used, the most important achievement of the project is the integrated and empathized working manner of the two teams. ..."
Dan Ionescu,
CEO Mercadia Holland BV


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