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Software Solutions for Distribution

The leaders of the distribution sector use Charisma Business Suite
Find out how Charisma Business Suite supported the success of the most powerful distribution companies in Romania.

"We have become a leading drug distributor due to our high quality services. This performance is also due to TotalSoft’s integrated system, which allows us to integrate all distribution activities with the financial-accounting and customer relationship ones, at national level. Thus, we obtain a global and detailed overview of the entire business.", Ioan Nechifor, Contract Analysis Director , Farmexpert.

“Our collaboration with TotalSoft dates back in 1997, when the company developed a system for the real-time management of our distribution activity at national level. In 2010, we implemented Charisma ERP - TotalSoft adapted the solution to Henkel’s Romania specific features.”, Liliana Comşa - Distribution Operations Manager & Customer Services & Sales Controlling Department, Henkel România

The business of a distributor may look simple: buying and selling products. But tracking the inventory, its rotation speed, supplying and on time deliveries are difficult key elements in the distribution business. There are two critical elements that make the rules in the distribution process: on one hand, the warehouses of the distributor need to permanently have available merchandise; on the other hand, the distributor has to be able to deliver the requested products to the merchant, in the quantity and time period agreed under the contract. This process cannot be optimized without robust information solutions, adapted to modern distribution processes.

Most distributors deal with sudden and important RON depreciations, or with stealing from sales representatives. Operating margins and cost control are equally important, many distributors being bankrupt because the international goods suppliers didn't admit that the distribution costs in Romania are higher than the ones in Western Europe or USA.

Under the influence of decreasing the profit margins or new international supply chains, the distribution companies refer to IT solutions to minimize their operational costs, to increase the loyalty of the traditional customers, or to attract new customers by means of a closer relationship and more careful understanding of their needs. This is why Charisma developed a full, perfectly integrated package of software solutions, which covers all the critical processes of a distribution company, regardless of its size or complexity.

In order to provide end-to-end solutions to its customers, Charisma endows its products with a wide range of IT services: consulting, project management, customized software development, system integration, operational support and trainings.


Solutions dedicated to distributors

ERP solution
Charisma ERP integrates institution resource management by automating accounting processes, the depreciation of fixed assets on multiple reference systems, by tracking budgets by recording sale and acquisition invoices entered by companies operating in public or private sector, regardless of their size or complexity. The solution provides parallel management of institution sites (central and local) and allows simultaneous tracking of multiple accounting systems.

Charisma ERP is a powerful and complex tool for monitoring the existing and future cash flows within a distribution company, as a whole or by subunits.


CRM solution
Developed on the MS Dynamics CRM platform, TotalSoft offers you an innovative, affordable solution for the management of the relationships with customers, which provides quick installation, without business interruption. The user friendly interface, the flexibility and ease of customization required for meeting the distribution sector specific needs make TotalSoft solution one of the most attractive CRM solutions on the Romanian market.

In addition, our consultants can help you "listen better to customers' needs, understand these needs and proactively respond to them by developing and enhancing processes and practices among all the employees who interact with the customers. By increasing the agility in a more and more competitive market, you can respond easier to customers' needs, encompassing your services with a professional attitude.

With the help of this solution, your institution will radically improve its efficiency. Monitoring the employees' activity, assessing the efficiency of investments, adopting and developing internal, client-oriented processes and practices, understanding costumer' needs and using a single voice in your relationship with them – will help your institution to become a modern, agile, customer-oriented organization.

We offer you the support you need for empowering your employees with a modern, robust and innovative business tool, and to develop your institution in a healthy way.


Mobile sales force automation
Charisma Mobile SFA includes a full set of tools for the automation, simplification and management of all information needed for the sales process. This set of tools provides transparency for the sales teams activity, their load or activity bottlenecks. It also helps you in generating realistic sales estimations, based on your own sales cycle and the account step in the sales pipeline.

Most important, in case the sales teams are equipped with mobile devices, the sales process can be tracked in real-time by the management, and the field agents can access the critical information available in the database at any time. Thus, you can maximize the use of sales resources and increase the operational activity efficiency, with a positive impact upon the organization profit.


Document management solution
Charisma Document Management is an integrated solution based on the latest MS Office SharePoint Server 2007 technology. This technology enables local access to documents, offline access to  document libraries, support for different content types, the possibility to adapt new development policies, as well as an increased capability to integrate the workflow and the possibility to view as a tree structure.

By implementing the document management solution, you have the possibility to create public or private areas, grant access rights based on various hierarchy levels, implement your company specific document workflows, centralize document history and their traceability, or you have the possibility to build great graphical representations, tailored to image specific and strategy you want.


Human resource management
Charisma HCM is an integrated software solution package, dedicated to human resource management, personnel cost management and human capital development investments. The solution provides the management of the employees and their positions in the hierarchy, the parameterization and implementation of payroll calculation, salary types, benefits, sick leaves, holidays, withholdings, as well as generation of payroll budgets, submission of files to the Working Inspectorates and statements to the State budget, performance assessments, competence tracking and development, trainings management and many more.

Charisma HCM is one of the most advanced software solution for human resource management in Romania, including over 10 years of experience in various market verticals. Charisma HCM solution supports over 10% of the active workforce in Romania.


Debt collection solution
Charisma Collection brings the advantage of a complete, standalone software product, which can perfectly work integrated with all the other solutions dedicated to the distribution sector, developed by TotalSoft. Charisma Collection manages the collection of debts from different customers, legal files resolution processes and repossession, as well as any remarketing activity - reselling, renting, refinancing.


Business intelligence solution
The Business intelligence solution dedicated to the distribution sector supports the decisional process, by providing information and statistics comparisons based on specific financial indicators of a distribution company. The solution maximizes the profit of institutions of any size, with the aid of a complete set of analysis tools (scorecard, analytic grid, analytic chart, reports and configurable dashboards).


Self-service solutions
The role of self-service solutions is to increase the transparency and loyalty of all the partners of an institution – customers, suppliers, distributors, employees. The self-service solution designed by TotalSoft especially for the distribution sector significantly reduces costs and operational load, both for the institution and for its business partners, with the help of a Web platform providing back-office information (invoice statements, payments, returns) and with the aid of the online payment capabilities, e-mail or SMS notifications, or quick printing of interest documents.


Cost control solution
Charisma Cost Control decreases the financial risk by controlling the expense budgets and by tracking approval workflows for expenses according to the determined budgets. The solution monitors the acquisition processes (RFP, RFQ, offer bids), increases the efficiency of the offering and ordering process and improves the capitalization capabilities of the distribution companies' opportunities.  Moreover, Charisma Cost Control provides the management of the provider invoices' approval, as well as the history of the contractual relationships with business partners.


Online commerce solution - eShop
e-Shop is a Web portal providing advanced electronic commerce functionalities. Through this portal, the customers can post different order types, and the administrator can add new products and services. The solution includes the possibility of selling products and services based on loyalty points, provides advanced search functions, display filters, stock availability alarms, displaying the most bought products or the products viewed by the buyer, all being displayed on a professional design, adapted to each distributor' needs.


Charisma Intranet is an advanced technical solution, based on MS Office SharePoint Server 2007 technology, which provides a collaborative environment for the employees. The solution allows the exchange of professional or personal information by means of forums and blogs, significantly contributing to the development of a healthy, professional internal culture, where the critical information is only a few clicks away. 


Contract management solution
Charisma Portfolio Management is a complete product, dedicated to companies of any size, especially designed for managing own works/projects/contracts. Portfolio Management perfectly manages all the entities and activities within the company, from tendering, negotiation, signing, tracking, execution, changing to completion. Being perfectly integrated with Charisma ERP, the module brings the benefit of eliminating the risks, increasing profitability and efficiency of the contracting process of customers, suppliers or business partners.

Project management solution
TotalSoft, as Oracle Partner for Primavera, has now a market share of 90% within Project Management application field. Primavera is the world leader in project and portfolio management solutions, with more than 26 years of experience on the international market. At the moment, Primavera solution is implemented in more than 76,000 companies in more than 80 countries, with more than 500,000 users. The value of the projects ran with Primavera so far exceeds USD 6 trillion. 



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"... From my point of view, an extremely important thing gained through the implementation of Charisma, is the up to date organization chart, and by that I do not mean the image itself, but everyone’s position in the company as cost centers, with a full background ..."
Mihaela Ciufecu,
Legal Director and Human Resources Responsible
"... We are satisfied with the way the implementation went, the results we get, and the analysis we can perform. "Having correct data based on which we can make quick decisions in due time is very important for us. I think that the investment made in Charisma was an excellent decision. ..."
Florin Tătaru,
Human Resources Country Manager
Vel Pitar
"... Charisma ERP solution was the last seen and at that time we already knew what facilities should provide a true ERP solution. What convinced us? During the solution presentation we began sentences and TotalSoft team completed them – this was the chemistry necessary for a successful relationship. ..."
Cristian Pop,
President & CEO
Charisma ERP streamlines Pet Product's activity
"... “We managed to create a transparent workflow that automates the entire procurement and delivery activity between the headquarters, warehouses, production units and external providers so that we track the sales and inventory situation in real time” ..."
Ioan Laszlo-Dan,
Information Technology Project Manager
Daw Benta integrates procurement with delivery using Charisma ERP


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