Charisma CRM by Microsoft Dynamics
Any company, regardless of its size or business object, interacts with customers and manages basic information about them, such as names, addresses, contracts, purchase history, invoices, payments etc. Whether they use specialized software solutions or other methods, each company acts in such a way that their customers feel satisfied. However, not all available methods can ensure a proper link and centralization between communication, daily tasks or sales team meetings, with opportunities and prospect customers; they do not provide overviews and optimize the entire sales process and do not have an efficient processes business reporting system. A complete CRM solution is then mandatory.
- Adaptability - the power to develop beyond standard product functionalities according to clients needs;
- Expertise - highest number of CRM implementations on the Romanian market;
- Reputation - selected by international clients to deliver complex solutions;
- Portfolio - own products based on Microsoft technology
- Charisma CRM can be seamless integrated with Charisma ERP and with any type of ERP solution, providing also native integration with Microsoft SharePoint (Document Management).
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- "... The main benefit that Henkel’s "Technologies Adhesives” Division obtained by implementing the hosted Microsoft Dynamics CRM solution is high flexibility at very small costs. ..."
- Mircea Vlăștean,
- "... Microsoft Dynamics CRM helps Mercedes-Benz Romania to build a professional relationship with clients, by its ability to respond quickly and personalized to any requests. ..."
- Claudiu Arion,
eBusiness&CRM Manager Network
Mercedes-Benz România chooses Charisma CRM
- "... Using interfaces developed by TotalSoft, the CRM solution is integrated with Charisma ERP from where it retrieves all customer information. Interfaces are created using Web Service and XML packages for an easy access to information at any time ..."
- Radu Chiran,
TBI Call Center
- "... “We were looking for a partner with solid enterprise-level references to convince us that the project would be finished according to our requirements and on the required delivery date.” ..."
- Roman Bulat,
Head of Information Systems Structure