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Charisma Business Applications

As an acknowledgement of the innovation of the software solutions developed on Microsoft technologies, TotalSoft became Microsoft Gold Certified Partner in 2005 and in November 2012 became the first companz in Romania with a Gold Certification for CRM. This status is unique in Romania and was obtained following a certification in Microsoft Dynamics CRM technology of TotalSoft's specialists and based on customer referral. 

The reasons that recommend us as one of the most important Microsoft solutions provider are:

  • Adaptability - the power to develop beyond standard product functionalities according to clients needs;
  • Expertise - highest number of CRM implementations on the Romanian market;
  • Reputation - selected by international clients to deliver complex solutions;
  • Portfolio - own products based on Microsoft technology

During 15 years of partnership, the company has continuously expanded its competencies and currently develops solutions on a comprehensive suite of technologies including CRM, SharePoint and Business Intelligence, both on-premise and on-demand (SaaS) in different activity fields: services, constructions, medical, automotive, retail and distribution, oil & gas.

Charisma Business Applications Suite includes both turnkey and standard solutions developed on the latest Microsoft technologies and designed for the automation of critical processes of organizations such as:

  • Charisma CRM;
  • Charisma Collection;
  • Charisma Cost Control:
  • Charisma Office Automation;
  • Charisma Registration Desk (soluţie pentru activitatea de registratură şi secretariat);
  • Charisma Document Management;
  • Charisma Intranet
  • Call-Center;
  • Billing for Energy & Utilities.
Recommended Microsoft Partner | Charisma Business Applications

Recommended Microsoft partner

Through our long and close professional relationship with Microsoft, we offer our clients permanent access to high-end technology and the finest quality services.

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Charisma CRM by Microsoft Dynamics

Charisma CRM

Charisma CRM solution is based on Microsoft Dynamics CRM, one of the best and most used customer relationship management platform. The product consolidates all information on a company’s partners, regardless of its activity field and streamlines the communication with the customers.

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Charisma Collection - Debt Collection Software

Charisma Collection

Charisma Collection is an extremely efficient solution for collecting the debts from the customers, by managing the legal files and the repossession processes, as well as any remarketing – reselling activity, renting, refinancing. Thus, you can quickly collect company's debts, while preventing the creation and increase of the debt accounts.

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Charisma Cost Control Software

Charisma Cost Control

Charisma Cost Control defines, tracks, checks, approves and centralizes the internal purchasing processes. The product optimizes the purchasing flows, from structuring the budget, managing the expense requests, managing and developing the relationships with suppliers to tracking the contracts and their completion under the best terms.

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Software Office Automation - Charisma Business Applications

Charisma Office Automation

Charisma Office Automation is a product especially designed for service providers, which simplifies project tracking, increases the efficiency of the resources involved in their execution and maximizes the revenues related to the signed contracts.

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Document Management Software | Charisma Business Applications

Charisma Document Management

Charisma Document Management, built on Microsoft platform (Enterprise Content Management), is a key component of an organization’s infrastructure, which helps companies streamline organization of documents, web pages and e-mails.

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Charisma Billing For Energy Software Solution

Charisma Billing for Energy

Charisma Billing is an end-to-end, multi-country, multi-company, multi-location, multi-currency solution, which allows metering and recording of individual consumption of electricity.

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Charisma Billing for Utilities Software Solution

Charisma Billing for Utilities

Charisma Billing is an end-to-end, multi-country, multi-location solution for metering and recording individual consumption of utilities, able to support any data volume and legislative framework.

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Charisma Workflows - ERP Software Solutions

Charisma Workflows

Charisma Workflows enables organizations of any size to quickly build complex processes whether by accessing a Web browser interface or directly in the client system of the back-office user. At the same time, the solution enables defining and automating the business processes, reviewing the task flows and automating the tasks related to Charisma ERP modules.

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Charisma Litigation Management Software

Charisma Litigation Management

Charisma Litigation Management increases the efficiency of the management procedures and legal processes, the implementation of evidence, management and reporting of all litigations. The reports obtained by using Litigations Management will provide a full picture of the institution as a party in disputes, including as many details such as cost, time resolution, amount, purpose or source issue.

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Software Call Center - Charisma Business Applications

Call Center

Call Center module allows the company to contact clients from its data base in order to deliver surveys or to inform clients on a certain situation such as: residual payment amount, new rate payment possibilities etc.

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Intranet Software - Charisma Business Applications


The Intranet solution is a web platform that provides rapid information dissemination and a collaborative environment for the employees of a company. Developed on Microsoft SharePoint 2013, the solution facilitates internal discussions between employees, reduces company costs by stopping the flow of paperwork and helps employees make better decisions in a quick manner.

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"... The main benefit that Henkel’s "Technologies Adhesives” Division obtained by implementing the hosted Microsoft Dynamics CRM solution is high flexibility at very small costs. ..."
Mircea Vlăștean,
Business Controller
Henkel AdhesiveTechnologies
"... The main benefits obtained by implementing the CRM solution were the centralized information, the business process automation, the authorized access to those involved in the processes, the faster customer response time and time saving. In two words: we are informed promptly and exactly. ..."
Julia Mikó,
General Manager
"... Microsoft Dynamics CRM helps Mercedes-Benz Romania to build a professional relationship with clients, by its ability to respond quickly and personalized to any requests. ..."
Claudiu Arion,
eBusiness&CRM Manager Network
Mercedes-Benz România chooses Charisma CRM
"... TotalSoft understood both our business needs, as well as internal processes, leading thus to a reduced implementation time. The integration of Microsoft Dynamics CRM and Charisma ERP was flexible enough to cover all requirements defined by us. ..."
Ştefan Pată,
Responsabil Direcţia Risc
RCI Leasing


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